In order to standardize the management of the company and improve the service quality, our company has established a safety and quality management system since 1999, and continuously improved it according to the changes in the internal and external environment and the company's development. The safety and quality management system conforms to ISO9001:2015 and DNV crew management standards, and has passed the DNV audit every year.

Our safety and quality management system takes "integrity, efficiency, satisfaction and progress" as the safety and quality policy, customer satisfaction as the purpose, crew dispatch service as the product, and continuous improvement as the goal.

Quality policy: integrity, efficiency, satisfaction and progress

1. Establish a people-oriented management concept, safeguard the rights and interests of customers and crew, establish the company's brand with sincere service, and continuously improve the industry's popularity.
2. Gradually improve the company's management system, standardize the crew dispatch procedures, and provide efficient and convenient services to customers at any time.
3. With the purpose of customer satisfaction, identify customer needs, strive to provide customers with qualified crew and satisfactory services, and ensure the safety of personnel, ships, goods and the marine environment from pollution; Create a safe and comfortable working environment for employees.
4. Establish a continuously improved safety and quality management system, continuously improve the company's management and service level, and meet the expanding needs of customers and the needs of the company's development.

Safety and quality commitment

1. Strictly perform the contracts signed with customers and crew.
2. The crew members provided are healthy, fluent in language, skilled, hardworking, obedient, and have complete and valid certificates; Take the initiative to track and manage the whole process of the assigned crew, regularly collect customer opinions, regularly assess the crew, and constantly improve and improve the service quality.
3. Respond to customer requirements and reply to customer questions within 24 hours; Establish an emergency team to provide services to customers 24 hours in case of emergency.